Cancellation and Refund Policy

1. General No-Refund Policy

Unless otherwise expressly stated in this policy or required by applicable law, all sales are final and nonrefundable.

We do not provide refunds for:

• Digital products
• Electronic books
• Downloadable guides or workbooks
• Assessments or quiz results
• Online courses
• Recorded audio or video content
• Membership or portal access
• Sovereignty Clarity Sessions
• Individual coaching sessions
• Private coaching programs
• Coaching packages
• Workshops or educational materials
• Failure to use or complete a purchased product or service
• Change of mind
• Scheduling conflicts
• Dissatisfaction with personal results
• Failure to follow through with the program
• A decision to discontinue participation

The only discretionary refund described in this policy applies when Tatiana Madden personally cancels a coaching service or Sovereignty Clarity Session and is unable to provide a reasonable rescheduled date or replacement service.

Nothing in this policy limits a non-waivable consumer right provided by applicable law.

2. Sovereignty Clarity Sessions

The Sovereignty Clarity Session is a 30-minute paid introductory coaching session.

Payments for Sovereignty Clarity Sessions are nonrefundable.

No refund will be provided when the client:

• Changes her mind
• Decides not to pursue coaching
• Misses the appointment
• Arrives late
• Forgets the appointment
• Experiences a scheduling conflict
• Does not complete requested forms
• Has personal technology problems
• Decides the session was not what she expected
• Is not accepted into a longer coaching program

Payment for a Sovereignty Clarity Session does not guarantee acceptance into private coaching.

3. Rescheduling a Sovereignty Clarity Session

A client may request to reschedule a Sovereignty Clarity Session by providing at least 24 hours’ notice before the scheduled appointment.

Requests received with sufficient notice may be rescheduled one time, subject to availability.

Requests submitted less than 24 hours before the appointment may be treated as a late cancellation. The session fee will be forfeited, and a new session must be purchased to schedule another appointment.

Rescheduling is not complete until a new date and time have been confirmed.

4. Late Arrivals

Sovereignty Clarity Sessions and coaching sessions begin and end at the scheduled time.

If a client arrives late:

• The session may still end at the originally scheduled time
• The session may be shortened
• The missed time will not automatically be added
• No partial refund will be provided

If the client is significantly late and the session cannot reasonably proceed, the appointment may be treated as a missed session.

5. Missed Appointments and No-Shows

A client who does not attend a scheduled session and has not received confirmation of a cancellation or rescheduling request will be considered a no-show.

No-shows are nonrefundable.

A new payment may be required before another Sovereignty Clarity Session or individual coaching session can be scheduled.

For an ongoing coaching program, a missed session may be considered used and may not be replaced, extended, credited, or refunded.

6. Individual Coaching Sessions

Payments for individual coaching sessions are nonrefundable.

A client may request to reschedule by providing at least 24 hours’ notice. Approval is subject to availability and the terms of the applicable coaching agreement.

Late cancellations and missed sessions may be forfeited without refund or credit.

7. Private Coaching Programs and Packages

Enrollment in a private coaching program represents a commitment to the full program.

Program payments are nonrefundable, including when the client:

• Changes her mind
• Chooses to withdraw
• Does not attend scheduled sessions
• Does not complete assignments
• Does not use available resources
• Experiences a schedule change
• Becomes dissatisfied with her progress
• Does not obtain the outcome she hoped for
• Is referred to another type of professional support
• Violates the coaching agreement
• Is removed for repeated boundary, payment, safety, or conduct violations

Coaching results are not guaranteed. Payment purchases access to the agreed coaching services and resources—not a particular personal, medical, emotional, financial, career, or relationship outcome.

8. Coaching Payment Plans

A payment plan is a method of paying the total coaching-program fee over time. It is not necessarily a month-to-month subscription that can be canceled by discontinuing participation.

Unless the signed coaching agreement expressly states otherwise:

• The client remains responsible for the complete program fee
• Withdrawing from the program does not cancel the remaining balance
• Missing sessions does not eliminate scheduled payments
• Failure to participate does not create a right to a refund
• Revoking payment authorization does not eliminate a valid contractual payment obligation

The specific price, payment schedule, and obligations will be disclosed before enrollment and included in the applicable coaching agreement.

9. When Tatiana Madden Cancels a Session

If Tatiana Madden must cancel a Sovereignty Clarity Session or coaching session, reasonable efforts will be made to offer a replacement date and time.

A refund is not automatically issued when the session can reasonably be rescheduled.

A refund may be provided only when:

1. Tatiana Madden canceled the session; and
2. Tatiana Madden is unable to offer or complete a reasonable rescheduled session.

For a Sovereignty Clarity Session or individually purchased coaching session, the refund will be limited to the amount paid for the canceled and undelivered session.

For a coaching program, any refund will be limited to the reasonable prorated value of services that Tatiana Madden canceled and could not reschedule or deliver. No refund will be issued for sessions, materials, access, or services already delivered.

10. Client Cancellations Caused by Emergencies

Client emergencies do not automatically create a right to a refund.

Tatiana Madden may, in her discretion, offer a rescheduled session or limited credit after reviewing the circumstances. Any accommodation is a professional courtesy and does not modify this policy or create an obligation to provide the same accommodation in another situation.

11. Digital Products

All digital-product sales are final and nonrefundable.

Digital products include, without limitation:

• Electronic books
• Downloadable guides
• Workbooks
• Templates
• Assessments
• Quiz results
• Audio files
• Video content
• Recorded workshops
• Course lessons
• Membership materials
• Online portal access

A digital product is considered delivered when:

• A download link is sent
• Access is granted to an online account or portal
• The content becomes available after checkout
• The product is delivered to the email address provided
• The purchaser receives instructions for accessing the product

Because digital products can be accessed, copied, saved, or downloaded immediately, refunds will not be issued after delivery or access has been provided.

12. Technology Requirements and Customer-Side Problems

The purchaser is responsible for having:

• A reliable internet connection
• A functioning device
• Compatible software
• Adequate storage
• A current browser
• A valid email address
• The ability to open the provided file format
• Correct login and contact information

Tatiana Madden is not responsible for technology problems caused by:

• The purchaser’s device
• Slow or unavailable internet service
• Outdated or incompatible software
• Browser settings
• Spam or junk-mail filtering
• Incorrect email addresses
• Insufficient device storage
• Forgotten passwords
• Corporate, school, or network restrictions
• Mobile-carrier limitations
• Third-party platform outages outside our reasonable control

Customer-side technology issues do not qualify for a refund.

13. Problems Accessing a Digital Product

If a download link, login, file, or portal access does not function as intended, contact contact@tatianamadden.com and include:

• Your name
• The email address used for the purchase
• The product purchased
• The purchase date
• A description or screenshot of the problem

We may attempt to:

• Resend the download link
• Replace a corrupted file
• Reset account access
• Provide basic troubleshooting instructions
• Provide the material through a reasonable alternative method

An access problem does not automatically qualify for a refund when the product can be redelivered, repaired, or made available through another reasonable method.

If we permanently cannot deliver a purchased product, we will provide the remedy required by applicable law.

14. Courses and Educational Programs

Online courses, recorded programs, assessments, and educational resources are nonrefundable once access has been granted.

Refunds will not be issued because:

• The purchaser did not begin or complete the course
• The purchaser lacked sufficient time
• The material was more challenging than expected
• The purchaser already knew some of the information
• The purchaser did not achieve a desired outcome
• The purchaser lost internet access or experienced device problems
• The purchaser’s personal circumstances changed

If a paid live course or educational event is permanently canceled by Tatiana Madden and no reasonable replacement, rescheduled date, recording, or equivalent access is provided, we will provide the remedy required by applicable law.

15. Books and Products Purchased Through Third Parties

Books or other products purchased through Amazon, a bookseller, retailer, distributor, publisher, mobile application store, or another third party are governed by that company’s cancellation, shipping, return, and refund policies.

Tatiana Madden cannot directly issue a refund for a payment collected by another company.

Refund requests for third-party purchases must be submitted to the seller shown on the receipt or payment statement.

16. Physical Products Purchased Directly

If physical products are sold directly through the Website, any return eligibility will be disclosed on the applicable product or checkout page.

Contact us promptly if an order arrives damaged, defective, or materially different from what was ordered. We may request photographs or other reasonable documentation.

Where appropriate, we may replace the product. Refunds will be provided only when required by law or when we cannot provide an appropriate replacement.

If a product cannot be shipped within the promised timeframe, customers will receive the delay notice, cancellation option, or refund required by applicable law.

17. Promotional Codes and Sale Prices

Promotional codes, discounts, and sale prices:

• Must be used during the stated promotional period
• Cannot be applied retroactively
• Have no cash value
• Cannot be exchanged for cash
• May be subject to additional restrictions
• Do not make an otherwise nonrefundable purchase refundable

Price differences resulting from a later promotion do not qualify for a refund or adjustment.

18. Duplicate Purchases

Purchasers are responsible for reviewing the order before submitting payment.

A duplicate digital-product purchase does not automatically qualify for a refund. Contact us promptly if you believe the same transaction was processed more than once because of a technical payment error.

We will investigate evidence of an actual duplicate charge and correct verified payment-processing errors as required.

19. Chargebacks and Payment Disputes

If you believe a charge is unauthorized, duplicated, or incorrect, contact contact@tatianamadden.com before initiating a payment dispute so we have an opportunity to review the matter.

A chargeback does not automatically:

• Cancel a coaching agreement
• Eliminate a valid payment obligation
• Create a refund right
• Allow continued access to a disputed product or service

We may suspend product, portal, course, or coaching access while a payment dispute is pending.

Nothing in this policy restricts your lawful right to dispute a genuinely unauthorized or incorrect charge.

20. Refund Processing

When a refund is approved under this policy:

• It will generally be returned to the original payment method
• Processing time may depend on the payment provider or financial institution
• Bank processing may take approximately 7–10 business days after the refund is issued
• We are not responsible for additional processing delays caused by the financial institution

A refund will not exceed the amount actually paid for the canceled and undelivered service.

21. Policy Acceptance

Before completing a purchase, customers may be required to confirm that they have reviewed and accepted this Cancellation and Refund Policy.

By purchasing, scheduling, enrolling, downloading, or accessing a product or service, you acknowledge that:

• You reviewed the product or service description
• You understand the no-refund policy
• You understand the applicable scheduling requirements
• You accept responsibility for your technology and participation
• You understand that results are not guaranteed
• You agree that the stated exceptions are limited

22. Contact Information

Questions about a cancellation, rescheduling request, access problem, or this policy may be directed to: