Privacy Policy

1. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

You may provide information when you:

• Complete a contact form
• Join our email list
• Opt in to receive text messages
• Schedule or purchase a coaching session
• Apply for private coaching
• Complete the Sovereignty Assessment or another quiz
• Purchase a book, course, digital product, event, or service
• Submit a testimonial, review, survey, or feedback
• Contact us by email, telephone, text message, or social media

This information may include:

• Full name
• Email address
• Telephone number
• Mailing or billing address
• Appointment and scheduling details
• Coaching application information
• Purchase and transaction details
• Communication preferences
• Messages, questions, testimonials, and feedback
• Any other information you voluntarily provide

Assessment, Coaching, and Sensitive Information

Our assessments, quizzes, forms, and coaching services may invite you to share personal information concerning:

• Physical health, symptoms, wellness, and lifestyle
• Mental and emotional well-being
• Religious or spiritual beliefs
• Family history and conditioning
• Relationships and intimate experiences
• Sexuality, sexual wellness, preferences, or boundaries
• Personal goals, challenges, identity, and life circumstances

You are responsible for deciding what information you feel comfortable providing. Please do not submit information that is unnecessary for the service you are requesting.

We use this information to provide assessment results, evaluate coaching suitability, personalize coaching services, communicate with you, and improve our programs. We do not sell this sensitive information or use it for unrelated advertising.

Tatiana Madden is not a physician, psychotherapist, mental-health provider, or other licensed healthcare practitioner. Unless expressly stated otherwise, information submitted through the Website or during coaching is not a medical record and may not be protected under the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

Do not use the Website, an assessment, or a coaching form to submit urgent medical information or request emergency assistance.

Payment Information

When you purchase a product or service, payment information is processed by a third-party payment processor.

We generally do not receive or store your complete credit-card or banking information. We may receive limited transaction information, including:

• Your name
• Billing address
• Payment status
• Amount paid
• Date of purchase
• Product or service purchased
• Limited payment details, such as the card type or final digits

Payment processors handle your information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Links selected
• Referral source
• Approximate geographic location
• Dates and times of visits
• Time spent on the Website
• Website interactions and technical diagnostic information

This information helps us maintain the Website, understand how visitors use it, measure performance, prevent fraud, and improve the user experience.

2. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage, and similar technologies to:

• Remember visitor preferences
• Maintain Website functionality
• Understand Website traffic and usage
• Measure the effectiveness of content and campaigns
• Improve Website performance
• Detect fraud or security problems

Some technologies may be provided by analytics, advertising, social-media, scheduling, payment, or other service providers.

You may adjust your browser settings to block or delete cookies. Blocking certain cookies may prevent portions of the Website from functioning properly.

Where required by applicable law, we will request consent before placing nonessential cookies or provide additional options for managing cookie preferences.

3. How We Use Your Information

We may use personal information to:

• Operate, maintain, secure, and improve the Website
• Respond to inquiries and requests
• Deliver assessment or quiz results
• Review coaching applications
• Determine whether a coaching relationship may be appropriate
• Schedule and conduct coaching sessions
• Process purchases, registrations, and payments
• Deliver books, courses, digital materials, and other products
• Manage customer and coaching relationships
• Send appointment confirmations and reminders
• Provide customer service
• Send requested email or SMS communications
• Personalize Website content, services, and recommendations
• Conduct internal research and business analysis
• Detect suspicious activity, abuse, or security threats
• Maintain business, tax, and transaction records
• Enforce our agreements and policies
• Comply with legal and regulatory obligations
• Protect our rights, users, business, and the public

We may also use information in an aggregated or de-identified form that does not reasonably identify an individual.

4. Email Communications

If you subscribe to our email list, request a guide, purchase a product, register for a program, or otherwise give us permission, we may send you:

• Requested materials
• Transactional messages
• Appointment information
• Website or program updates
• Educational content
• Newsletters
• Book and podcast announcements
• Coaching and course information
• Promotional offers

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related communications concerning an existing purchase, appointment, program, or account.

5. Text Messages and Mobile Information

We send marketing or promotional text messages only when you have provided the required consent.

By opting in, you may receive messages concerning:

• Appointment confirmations and reminders
• Coaching services
• Books, courses, assessments, or events
• Educational content
• Website or program updates
• Promotional offers

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. You may reply HELP for assistance or contact us at contact@tatianamadden.com.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

We do not sell, rent, or disclose mobile telephone numbers, SMS consent records, or text-message opt-in information to third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers that help us deliver and manage our messaging program.

Additional requirements are described in our separate SMS Terms and Conditions.

6. How We Disclose Information

We may disclose personal information in the following circumstances.

Service Providers

We may provide information to trusted companies that perform services on our behalf, including:

• Website hosting and development
• Cloud storage and database management
• Payment processing
• Appointment scheduling
• Email delivery
• SMS delivery
• Customer-relationship management
• Analytics and Website performance
• Fraud detection and cybersecurity
• Accounting, legal, and professional support
• Shipping and order fulfillment

These providers are permitted to use personal information only as needed to perform services for us or as otherwise allowed by law.

Business and Legal Purposes

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process
• Respond to a lawful governmental request
• Investigate suspected fraud, abuse, or security threats
• Protect the safety, rights, or property of Tatiana Madden, our clients, Website users, or others
• Enforce our agreements, policies, or legal rights
• Establish, exercise, or defend a legal claim

Business Transfers

If the business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

With Your Permission

We may disclose information for another purpose when you direct us to do so or provide your consent.

7. Sale and Sharing of Personal Information

We do not sell personal information for money.

We do not sell or share sensitive coaching, health, sexuality, religious-belief, relationship, or assessment information for targeted advertising.

We do not sell or share mobile information or SMS consent data with third parties for their own marketing.

Certain analytics, advertising, or social-media technologies may be legally considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws, even when no money is exchanged. If we engage in activities that are legally defined this way, we will provide any notices and opt-out methods required by applicable law.

8. Testimonials and Public Content

If you submit a testimonial, review, photograph, video, comment, or success story, we will request permission before using personally identifiable content publicly for promotional purposes.

Once information is posted publicly—with your authorization—it may be copied, saved, or redistributed by others outside our control.

You may contact us to withdraw permission for future use. Withdrawal will not necessarily affect materials already lawfully published, printed, distributed, or incorporated into an existing campaign.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested product or service
• Maintain appropriate coaching and transaction records
• Fulfill the purposes described in this Privacy Policy
• Meet tax, accounting, contractual, and legal requirements
• Resolve disputes
• Protect against fraud or abuse
• Enforce our agreements

Retention periods may vary depending on the type of information, the service involved, legal obligations, and legitimate business needs.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no Website, database, internet transmission, or storage system is completely secure. We cannot guarantee absolute security.

Please use caution when submitting highly sensitive information online. If you believe your information may have been compromised, contact us promptly at contact@tatianamadden.com.

11. Your Privacy Rights and Choices

Depending on your state or country of residence and whether the applicable privacy law covers our business, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing emails or text messages
• Opt out of targeted advertising, selling, or sharing when applicable
• Limit certain uses of sensitive personal information
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising a privacy right

To submit a privacy request, email contact@tatianamadden.com with the subject line Privacy Request.

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing the request. We will respond within the period required by applicable law.

You may use an authorized agent where permitted by law. We may request evidence that the agent has authority to act on your behalf.

12. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act and related California privacy laws, when those laws apply.

The categories of personal information we may collect are described in Section 1. The sources, purposes, and categories of recipients are described throughout this Privacy Policy.

Subject to applicable requirements and exceptions, qualifying California residents may request:

• The categories and specific pieces of personal information collected
• The sources from which information was collected
• The business purposes for collecting or using information
• The categories of third parties receiving information
• Correction or deletion of personal information
• A portable copy of personal information
• Opt-out from the sale or sharing of personal information
• Limitation of certain uses of sensitive personal information

We will not unlawfully discriminate against you for exercising an applicable privacy right.

We do not knowingly sell or share the personal information of consumers under 16 years old.

13. International Visitors

The Website is operated from the United States. If you access it from another country, your information may be transferred to and processed in the United States or another country where our service providers operate.

Privacy and data-protection laws in those countries may differ from the laws where you live.

Where required by applicable law, our legal bases for processing may include:

• Your consent
• Performance of a contract or steps requested before entering a contract
• Compliance with a legal obligation
• Our legitimate interests in operating, securing, and improving the business
• Protection of legal rights and prevention of fraud

International visitors may contact us to ask about applicable access, correction, deletion, restriction, objection, or portability rights.

14. Children’s Privacy

The Website, assessments, and coaching services are intended for adults and are not directed to children under 13.

Our private coaching services and assessments may be limited to individuals who are at least 18 years old.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information without appropriate parental authorization, contact us at contact@tatianamadden.com so that we can investigate and delete the information where required.

15. Third-Party Websites and Services

The Website may contain links to:

• Social-media platforms
• Retailers and booksellers
• Podcast platforms
• Payment processors
• Appointment schedulers
• Video platforms
• Other third-party websites or services

We do not control the privacy practices, security, content, or policies of third parties. Your interaction with a third-party service is governed by that service’s own terms and privacy policy.

We encourage you to review those policies before providing personal information.

16. Social-Media Features

The Website may include links, widgets, buttons, or embedded content from Instagram, YouTube, Facebook, TikTok, and other platforms.

These companies may collect information about your device, Website activity, or interaction with embedded content. Your activity may also be connected to your account with that platform if you are signed in.

Those companies control their own collection and use of information.

17. Automated Tools and Artificial Intelligence

We may use technology, including automation or artificial-intelligence-assisted tools, to support Website development, organize information, create content, manage communications, analyze business operations, or improve our services.

We do not use automated decision-making as the sole basis for making a decision that produces a legal or similarly significant effect concerning you.

Assessment and quiz results are educational tools and should not be interpreted as a medical diagnosis, psychological diagnosis, or guarantee that a person will be accepted into coaching.

18. Do Not Track and Privacy Preference Signals

Some browsers offer “Do Not Track” settings or other privacy preference signals. Because industry standards and legal requirements continue to develop, the Website may not respond uniformly to every signal.

Where applicable law requires recognition of a legally valid opt-out preference signal, we will make reasonable efforts to honor that signal as required.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, vendors, or legal obligations change.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Website or by email when appropriate.

Your continued use of the Website after an updated policy becomes effective signifies your acknowledgment of the revised policy.

20. Contact Us

For questions, concerns, or privacy requests, contact: